Welcome to the official Heathrow Video Library

BAA Where will you take us?

ID No: 547

Production Company: TMB

Production Date: 2004-09-20

Duration: 00:07:10

A musical montage of BAA imagery depicting all that is great about BAA. Followed by a series of BAA customer service staff, telling their stories of succesful examples of customer service provided by BAA.

Shot list
Airport Terminal Category Description
Heathrow Terminal 5 Construction Construction of the roof and raising of the roof
Heathrow Terminal 5 Aerial View Animated Aerial View of Terminal
Heathrow Aircraft Final landing of Concorder at Heathrow
Former BAA Airport Aerial View Aerial View of Former BAA Airport Airport
Heathrow Terminal 5 Interview Tony Douglas introducing Terminal 5
Heathrow Terminal 5 Arrivals & Departures Animated clip of Terminal 5 interior
Heathrow Terminal 5 Feltham Skills Centre
Former BAA airport Montage of Pier 6 footage and news reports upon its opening
BAA Corporate Media Coverage England rugby heroes return from the world cup
BAA Corporate Retail FAB retail awards footage
Heathrow Transport Montage of Heathrow car sharing promotion and success
Heathrow Terminal 5 Construction Montage of Tony Douglas and construction images
Former BAA airport Fastway Bus
BAA Corporate Interview Interview with Jeff Lester - Passenger Connection Manager
BAA Corporate Interview Interview with Paula Heffron - Head of Service Director
BAA Corporate Interview Interview with Adey Petty - Customer Service Duty Manager
BAA Corporate People Testimonials of great customer service examples given by passengers at arrivals & departures